Now what? Learning from mistakes is powerful.

On Twitter this morning, a colleague shared the link to an online game, Spent (http://playspent.org/). After playing it, I was inspired to comment about the learning experience . This game was developed for The Urban Ministries of Durham, North Carolina and although it’s a “game,” there’s nothing funny about it.

As the game opens, here’s what appears, one line at a time, on a stark black background:

 

          Your savings are gone.
          You’ve lost your house.
          And you're down to your last $1,000.
          Can you make it through the month?

Maybe they weren’t trying to create “lessons,” but the game is lesson intensive, in a very impactful way. The game puts you in a realistic situation and asks you to make realistic decisions. You start by choosing from a variety of jobs (top screenshot: click to enlarge). I chose temporary worker (admin work) at $9 an hour and was presented with a typing test (middle screenshot: click to enlarge). Uh-oh. They say my typing skills are insufficient so I wasn’t hired. I applied next to be a warehouse worker and got that job. Now it’s time to find a place to live. Every option takes up more than 75% of my salary. And I have too much junk and can’t afford to rent a storage unit so I ask a friend to store my stuff (bottom screenshot: click to enlarge).

Here are some of the things that we can adapt for engaging learning.

  • You are personally involved in a real situation. It’s far less engaging to read about or interact with someone else’s situation. Or worse yet, be told stuff that is divorced from any specific situation.
  • The choices are real. And they are messy.
  • You aren’t given unrealistic guidance. In a lot of learning scenarios, you are given guidance about how to proceed OR the options are written so that the best way is obvious. How do we actually learn? Not from guidance but…
  • You learn from consequences. The game lets you make decisions and then you experience the consequences, like in real life. The right approach often isn’t apparent until the consequences are felt.

The purpose of Spent is to help you understand what their clients are going through but it is also an effective learning experience.

Comments:

  1. Rob Penn on said:

    Great post Patti!

    I agree – realistic scenarios, challenging choices and intrinsic feedback are the key ingredients of effective elearning.

    I love the choices that require you to ask a favor of a friend (e.g. store belongings, borrow money) by actually creating a post in your real Facebook account. You get a sense of how hard it is to really do this. Talk about realistic (intrinsic) feedback. It doesn’t get anymore visceral than that!

    Rob Penn

  2. This is a really well thought out scenario and it’s built beautifully in Flash BUT the choices on offer are extremely limited. The aim of the ‘game’ is to get you to run out of cash at some point. There is no real ‘intelligence’ (think simple AI) built into this and that’s the problem with so many e-learning scenarios – they offer limited choices and pre-packaged responses. That’s where a true game engine comes into play but of course our e-learning customers don’t have game budgets!

    Still a great demo to show e-learning people though. Estimated cost to build? My guess is about $20,000…?

    • pattishank on said:

      I think they do a good job of getting you to the desired ah-has with the limited choices. Agree it could be more lifelike with more complexity but don’t know if that’s needed in this case. Do you think the extra cost would be worth it?
      Patti

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Putting the learner inside the learning

Imagine learning how to ride a bicycle without actually being on a bike and struggling with balancing and getting the wobbling wheels to go forward. The thought seems preposterous because riding a bike involves so many things that you must feel and experience. While this is clearly the case for learning to ride a bike, it’s also true about learning most things. You have to do it to really get it. Unfortunately, most e-learning (and a lot of classroom learning, too) feels like you are thinking about things happening but not experiencing those things. And if you are no way involved, your interest and engagement (and learning) suffers.

One approach I’ve been working with is designing instruction as if the learner is part of what is happening. Actually inside the instruction. And the instruction talks directly to the learner and it’s the learner who is doing whatever is happening. I worked with a client who decided to use this approach to train retail clerks and the results are pretty spectacular. Then yesterday, I saw another example http://lrcp.tours.lhsc.on.ca/#/BeforeYourVisit/vid1. This is for cancer patients and it’s worth a look to get a feel for the visual approach and how it feels. This example uses video but it could be done without video as well.

Here are some questions you can ask to see how to put the learner inside the learning.

  • What does the learner see?
  • What is happening around her?
  • What is she doing?
  • What problems is she dealing with?
  • What common mistakes does she make?
  • What questions does she need answers to?
  • How does she get her questions answered?

Design around these questions rather than around topics. Determine what needs to be happening onscreen to make it feel like the learner is doing, not watching.

Here’s another example: http://www.worldwarfighter.com/hajikamal/. Rather than video, this example was done in comic book style. Really effective.

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3 screencasts on less text in e-learning

One thing we have too much of in most e-learning is text. TOO MUCH TEXT. Too much text can make e-learning dull and painful and it can interfere with understanding. I’m doing a one-day workshop on reducing text and making the text that IS used more powerful at Training 2011 (http://www.trainingconference.com/certificate_programs.cfm, scroll to bottom). I just ran across David Anderson’s screencasts on reducing text and I wanted to share them because they are compelling and they show you some super tricks. Definitely worth watching no matter what authoring tools you use or if you write instructional content for someone else to develop.

How to reduce onscreen text and bullet points in your elearning courses (Part 1 of 2) http://screenr.com/Ml2

How to reduce on screen text and bullet points in your elearning courses (Part 2 of 2) http://screenr.com/Jl2

Using progressive reveals to reduce on-screen text while increasing use of graphics to support narration http://screenr.com/lAB

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